Our service is for primary care only. By definition, if a medical problem cannot safely wait until business hours, it is an emergency. We do not provide emergency care.
If you are having an emergency like chest pain, call 911 immediately, and then notify your doctor once you have been evaluated at the hospital.
Sometimes patients ask for routine care to be provided after-hours out of convenience or discomfort, for example, a child with an overnight earache. Ideally, your doctor would have prepared you for these foreseeable problems, and you would know how to effectively treat the symptoms until the office is open. You can even get online in middle of the night and schedule an appointment for the morning.
If you still need to reach the on-call doctor after-hours; that is available 24/7 to practice MEMBERS ONLY. We are happy to help you in your time of need.
However, we do ask that you understand that doctors are not robots and need to have some time off work and rest. We strive to live out the work-life balance advice that we give to our patients. Please reserve after-hours calls for truly urgent matters, never for refills or appointment requests.
If you can anticipate needing to see or talk with the doctor, please do-so during regular service hours. We are extremely accessible during regular hours. If you must contact the doctor after-hours, there is a small on-call surcharge of $50. If you need to be seen in person, after-hours house calls have a $150 on-call fee.
Our doctors are very deliberate in prescribing enough medicine to last as long as is safe before you need to be rechecked again. If you are running out of medicine, it means you are due for laboratory studies or a repeat evaluation.
Please schedule an appointment before you run out of chronic medications. Refill requests should be made during regular business hours. Urgent requests for medication renewals made outside of business hours will incur the on-call fee.
Appointments are self-scheduled online. This modern convenience saves you time and makes it easier to make or change an appointment. If you are in need of an office, phone or video appointment, simply schedule it online. No need to wait for the office to open, and no waiting on hold for a secretary.
Need to change your appointment? You can do that directly from the confirmation email you received at the time of booking.
To make sure the doctor is free to talk to you, please pre-schedule a phone appointment whenever possible. Unscheduled calls will typically go to voicemail since the doctor is likely with another patient.
The fee covers excellent primary care through home or telemedicine visits, annual wellness exams, well-child exams, sports physicals, school physicals, basic procedures, treatment of acute illness or minor injuries and chronic condition management, all from the comfort of your own home.
Our patients will also have access to discounted labs and special procedures not included in the membership fees.
Yes. Non-members can schedule appointments for exams and procedures. Non-members pay higher prices than monthly members on all services and procedures. For a complete list of non-member prices go here.
There is an enrollment fee that varies by plan. See a full list of prices here.
Yes. You can always reserve individual consultations at the non-member rates. If you decide to join, your most recent house call payment can be applied toward your first month’s membership fee.
Modern Mobile Medicine currently provides care for patients of all ages. Our house call model is particularly well suited for families with children to maximize convenience.
We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership with 30 days written notice.
If you have paid your membership fees but wish to cancel early, we will refund the unused portion of fees on a prorated basis.
If the value of the services you received over the term of the membership exceeds the amount you paid in membership fees, you will be charged an amount equal to the difference. The value of the services is equal to Modern Mobile Medicine’s usual and customary fee-for-service charges (non-member prices).
Under the Direct Primary Care (DPC) model, the patient (you) receives comprehensive primary health care directly from their DPC physician. The patient pays for this care through a monthly fee, paid directly to Modern Mobile Medicine.
Because DPC practices do not participate in any insurance or plans, the providers are able to avoid the ever-increasing and costly documentation demands and administrative intrusions that come with accepting insurance. DPC practices also avoid the onerous patient data collection responsibilities which many plans impose. These require staff, time, and money, often amounting to substantial intrusions on patient privacy.
Because DPC physicians avoid these obligations to insurance companies, they are free to spend that time listening to and treating patients. And because DPC physicians eliminate the significant overhead costs of participating in insurance, they can pass the savings on to you, the patient – and give compassionate, attentive and timely care at an affordable cost.
Please find a complete list of our prices here. We do not take any insurance plans.
We treat a variety of health problems. Below is a list of some of the conditions we treat. For more information please contact us.
- Chronic Condition Management: diabetes, hypertension, cholesterol, thyroid disorders, weight management, depression, arthritis, acne, eczema, asthma, COPD, allergies, smoking cessation
- Acute illnesses: colds, flu, strep, pneumonia, UTIs, ear aches, skin infections, rashes, allergic reactions, poison ivy
- Injuries: sprains, strains, lacerations, abrasions, insect bites
If a patient is hospitalized, we will help coordinate their care with the hospitalist service, but we do not provide inpatient care.
Chronic pain management has become a separate medical specialty, and we advise patients with chronic pain to see a Pain Management specialist for state of the art treatment and non-narcotic therapy. Other services like physical therapy, massage therapy and psychotherapy are extremely helpful to help with coping with pain syndromes as well.
Unfortunately, every year thousands of patients die of accidental overdoses from pain medications like oxycodone and hydrocodone. Many other everyday people become dependent or addicted to them, in the growing opioid epidemic that is destroying lives. In addition, the amount of regulation, red tape, and DEA scrutiny of doctors prescribing opiates continues to grow. For these reasons, we avoid prescribing narcotics in general and do not manage chronic opioid use.
No. Patient privacy is a natural benefit of the direct primary care model. We will never provide any third party with a copy of your records, unless you specifically ask us to do so or if Modern Mobile Medicine is subject to subpoena or search warrant.
Unlike traditional practices and insurance companies, we never collect your social security number either.
In the age of telemedicine, many conditions can be diagnosed and treated via a simple conversation by phone, email or video chat. If appropriate, we will locate the nearest pharmacy and order medication most suited for your circumstance. If you need to go to the hospital or seek other medical attention while away from home, we can advise you on that as well. Members enjoy incredible access to their doctor, no matter where they are.
We are also excited to announce that we are part of the ROAMD network of private physicians. Our patients can join the network for a modest annual fee and have access to doctors who provide similar concierge-level care across the U.S. (and London so far). Your MMMed physician would directly coordinate your care with the treating physician whereever you are. If you travel a lot, a membership with ROAMD is a great idea for those times where you need in-person evaluation and treatment away from home. Avoid urgent care and the ER while traveling, join ROAMD instead!
Sensitive exams such as a Pap screening cannot be provided by house calls, but can be coordinated for you. Women over the age of 21 should typically see a clinician for cervical cancer screening every 3-5 years unless their doctor has determined screening is no longer needed.
Our physicians will use medicines when appropriate to manage disease, but not to override normal healthy bodily functions or when not medically indicated. Rather, through education and appropriate treatment, we will work with you to maximize your health and well-being.
We highly encourage our patients to utilize fertility awareness methods for family planning. We are pleased to coordinate with instructors of those methods and review your data from fertility awareness apps.
Yes, but we do not keep immunizations on hand. We order them on a case-by-case basis. Patients pre-purchase them from MMMed, then the vaccines will be picked up and administered to you during your appointment. Conveyance fees apply.
Adults and children over 5 can receive most immunizations at any major pharmacy or local urgent care clinic, billed through your insurance.
For others, we can prescribe some vaccines to be given at your preferred pharmacy or picked up, and then we can administer it for you in your home. Many insurance policies will cover your vaccines if done in this manner (call them for your specific coverages).
Free or discounted vaccines are also widely available without a prescription at local health departments. Contact your local health department for details.
Charges will be added and applied to your preferred method of payment. If the total is over $100, prepayment is required. Non-members must pay in full before the tests can be done.
Medicare & Insurance Questions
Yes, we recommend that you do have insurance or participate in health sharing group to cover unexpected major medical expenses.
MODERN Mobile Medicine does not replace insurance, and we encourage our patients to carry a high deductible or major medical plan with a health savings account, or join a health sharing group such as Liberty HealthShare, CMF CURO, Samaritan, Medi-share, Solidarity Healthshare, SederaHealth, or Altrua. This ensures financial help should hospitalization or referral to a specialist be necessary. You should consult with an insurance provider (like Hahn Health Insurance or Gravie) to help you find a plan that works best with our medical model and that will meet your specific needs.
Prescription medications may be covered by your insurance or purchased at a discount through programs like GoodRx or BlinkHealth.In some jurisdictions, your MODERN doctor can purchase your prescriptions medications for you at wholesale prices.
We do not contract with or bill insurance companies, but MODERN Mobile Medicine will be able to order your labs, x-rays and medications at the facilities preferred by your insurance where your insurance coverage can be applied. Insurance is for expensive, catastrophic care like a hospitalization or car accident; it was never meant for routine medical care that primary care doctors provide.
Think how complicated and more expensive it would be if you tried to use your car insurance for every gas fill up oil change, timing belt, or tire replacement. That’s why we do not bill insurance for your primary care.
If you pay for individual visits rather than a membership with us, you can submit your receipts to your insurance for out-of-network reimbursement (not possible with Medicare or Medicaid). We recommend you use the Reimbursify app. Call your insurance company for further information and assistance with reimbursement. To keep our prices low, we do not have billing staff and are unable to process insurance paperwork.
However, we do not bill Medicare, and your monthly membership fee cannot be submitted to Medicare for reimbursement. You must sign a waiver every two years that declares that neither you nor your doctor will directly bill Medicare for your membership fee.
Medicare and Medicare supplemental insurance will still cover medical costs that you incur outside of MODERN Mobile Medicine. For example, prescriptions that you fill at an outside pharmacy, or labs run at an outside lab, or hospital charges, physical therapy, x-rays and scans are covered, just to name a few. You do not lose your Medicare coverage for other medical needs just because you are a patient of MODERN Mobile Medicine.
HSA & FSA accounts are a smart way to pay for your health care needs with pre-tax dollars. The healthcare landscape is changing. IRS regulations indicate that primary care services are covered medical expenses reimbursable through HSAs and FSAs. But at the same time, the current IRS commissioner claims that DPC memberships are health plans, and therefore fees are not reimbursable when employees combine DPC with any other “health plan” (like the catastrophic or high deductible insurance most DPC patients need). It gets even more complicated as the Affordable Care Act and several state laws have declared that DPC plans are not insurance. The issue is being addressed at the federal level with legislation called the Primary Care Enhancement Act.
While we cannot advise you to use your HSA account to pay for your monthly membership, thousands of patients pay this way in DPC practices across the country, and our billing system will process HSA and FSA payments.
Fee-for-service care is an option for those wanting to use their HSA funds, while avoiding the possible conflict with current IRS interpretation of DPC monthly fees. Paying annually with your HSA is another option, as the IRS has allowed HSA use for prepayed annual medical fees when it includes a yearly physical and other medical services on the end-of-year itemized receipt.
The best thing to do is check with your health plan, insurance broker, or tax professional.